Terms of service

These terms ("Terms") form a binding agreement between MindoraLabs Pte. Ltd. ("MindoraLabs", "we", "us", "our"), a company incorporated in Singapore, and you, the individual or legal entity accessing our website, marketing materials, any pre-launch evaluation of our products, or a workspace provisioned for you under a plan bought on this website (together, the "Service"). By using the Service you agree to these Terms. If you do not agree, please do not use the Service.

MindoraLabs builds AI automation for business operations. Some features of the Service are still in a pre-launch phase, and features, availability, and roadmap may change without notice. Self-serve plans bought on this website provide production access under these Terms; evaluation and custom deployments are offered under a Customer Agreement where one is in place.

These Terms govern your access to our public-facing website, marketing content, and any generally available evaluation resources. Production access to the Service is provided either under a separate written master service agreement (the "Customer Agreement") signed between MindoraLabs and the business customer, or — where you buy a self-serve plan directly on this website — under these Terms, with §08 applying to that subscription. These are the only two routes to production access, and a self-serve purchase does not create or imply a Customer Agreement.

If a Customer Agreement is in place, its terms govern the use of the Service and prevail over these Terms in the event of conflict, except where these Terms expressly state otherwise.

• You must be at least 18 years old and acting on behalf of a business or other legal entity to use the Service.
• You are responsible for keeping your credentials secure and for all activity under your account.
• You agree that the information you provide is accurate and that you have authority to bind the entity you represent.

You agree not to:

• Use the Service in a way that violates any applicable law, regulation, or the rights of others.
• Attempt to reverse engineer, circumvent access controls, or otherwise interfere with the Service's security or availability.
• Use the Service to send spam, phishing messages, malicious code, or unlawful content.
• Use the Service to build a competing product, or to train generalised AI or machine learning models without MindoraLabs's prior written consent.

You retain all rights to content and data you submit to the Service ("Customer Content"). You grant MindoraLabs a limited, non-exclusive licence to host, process, and display Customer Content solely to operate and improve the Service for you. We do not use Customer Content, or any data received from Google APIs, to train general-purpose AI or machine learning models.

MindoraLabs and its licensors retain all rights to the Service, including all software, designs, trademarks, and documentation. No rights are granted by implication.

The Service integrates with third-party services, including Google Workspace APIs (Gmail, Calendar, OAuth) and Google Cloud Platform. Your use of those services is subject to the providers' own terms. MindoraLabs is not responsible for the availability or behaviour of third-party services.

Access to the public website and marketing materials is free of charge. Fees for pilot or production use of the Service, where applicable, are set out in the Customer Agreement. Billing mechanics, taxes, refund policy, and renewal terms are governed by that Customer Agreement.

Where you buy a plan directly on this website, the listed price is the amount charged, inclusive of any tax we are required to charge, and the plan renews automatically for the cadence you selected (monthly or yearly) until you cancel, at the price in force at each renewal. The checkout page states the amount charged today, the recurring amount and the date of the next charge. Continuing to payment on that page accepts these Terms and those subscription terms. You can cancel at any time from the billing section of your account. Cancelling stops the next renewal; the current billing period is not refunded, and access continues until the end of the period you have already paid for. We may change the price of a plan with at least 30 days' notice before your next renewal, and the new price applies from that renewal onwards — the price-change notice, not the price shown at your original checkout, governs what you are charged after a change. If a renewal payment fails, we will ask you to update your payment method and may suspend access to the Service until it succeeds.

We may suspend or terminate your access to the Service if you materially breach these Terms or if required by applicable law. You may stop using the Service at any time. Termination does not affect rights or obligations that by their nature should survive, including those in the Customer Agreement where applicable.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Because parts of the Service are still in a pre-launch phase, MindoraLabs makes no representation that the Service will be uninterrupted, error-free, or suitable for any particular workload.

To the maximum extent permitted by applicable law, MindoraLabs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising from or related to your use of the Service. Our aggregate liability for any claim related to these Terms or the public Service is limited to one hundred Singapore dollars (SGD 100), except where a separate Customer Agreement specifies a different cap.

These Terms are governed by the laws of Singapore, without regard to its conflict-of-law principles. You and MindoraLabs submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or in connection with these Terms.

We may update these Terms from time to time. When we make material changes we will update the Effective Date above and, where reasonable, notify you by email or a prominent site notice at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Legal and Terms enquiries: sales@mindoralabs.io. Postal: MindoraLabs Pte. Ltd., 3 Phillip Street, #19-02, Royal Group Building, Singapore 048693.